Privacy Policy

Information we collect

When you contact us, request a quote, or place an order, we may collect information such as your name, email address, phone number, billing information, and any artwork or files you provide.

How we use your information

We use your information only to:

• Process and complete your orders
• Communicate with you about your projects
• Provide quotes and customer support
• Deliver embroidery digitizing and vector artwork services
• Improve our services and customer experience

Your artwork & files

Any logos, artwork, photographs, embroidery designs, or other files you send to us are treated as confidential. We do not sell, share, or distribute your artwork to third parties without your permission, except when necessary to provide the requested service.

Payment information

We do not intentionally store sensitive payment information such as credit or debit card numbers. Payments may be processed through third-party payment providers, which have their own privacy policies and security practices.

Website information

Our website may use cookies or similar technologies to improve website functionality, understand website traffic, and provide a better browsing experience.

Third-party services

We may use trusted third-party services for website hosting, payments, analytics, communication, or other business functions. These services may have access to information only as necessary to perform their services.

Information security

We take reasonable steps to protect your personal information and customer files from unauthorised access, loss, misuse, or disclosure. However, no online service can guarantee complete security.

Your rights

You may contact us at any time to request information about the personal data we have about you, or to request correction or deletion of your information, where applicable.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.